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Phone Basics

Please refer to the following guide for the most frequently asked questions about placing phone calls, call forwarding, and accessing features to your voicemail. If there are any additional questions, please contact Snow College IT.

 

Placing a Phone Call

Local Phone Calls

  • Enter the three-digit area code and the seven-digit phone number.
    Example: 435-283-7000
     435-896-8202

Long-Distance Phone Calls

  • Do not dial 9. Enter a one first, then the three-digit area code and the seven-digit phone number.
    Example: 1-801-123-4567

International Calling

  • This feature is only enabled for those who frequently place international calls. For security reasons, it is disabled for all other users.
    If there is a need to place an international call, please contact Snow College IT.

 

Transferring Active Calls

To transfer an active call to a different extension, please refer to the following.

7900 series phones

  • With an active call, press the Transfer soft key and enter the desired extension, then press the Transfer soft key again to complete the transfer.

      phone      

7800 Series Phones

  • With an active call, press the Transfer button and enter the desired extension, then press the Transfer button again.

phone

3905 Series Phones

  • With an active call, press the Transfer button and enter desired extension, then press the Transfer button again.

phone

 

Call Forwarding

To forward your office phone to a cell phone or a different extension, please refer to the following.

7900 Series Phones

  • Press the CFwdAll soft key.

phone

  • Enter all ten digits of the number you want to forward to. If it’s a number that is not native to Sanpete, or Sevier Counties, enter 11 digits starting with 1.
    Example:
    Local: 435-283-7000 or 435-896-8202
    Out of area: 1-801-123-4567
  • If you want to forward your desktop phone to a different extension, follow the directions above and just enter the four-digit extension.

    Example: 7000

  • To disable feature, and set the phone back to normal operation, press the CFwdAll soft key.

 

 

7800 Series Phones

  • Press the Fwd All soft key, and follow the same directions referenced above.

phone

3905 Series Phones

  • Press button highlighted in red. Call forwarding will be displayed on the screen.

phone

  • Press button again and enter desired phone number (see directions referenced with 7942 phone for local and long-distance numbers).
  • To disable feature, perform the same actions.

 

 

Voicemail

To retrieve voicemail and make changes to voicemail settings and recordings from a desktop phone, use the voicemail key for the following phones, and refer to the directions listed below.

 letterVoicemail key for 7900 series phones

 cassetteVoicemail key for 7800 series phones

 down buttonVoicemail keys for 3905 series phones. Press center button, then down arrow button once, then press center button again to access voicemail and settings.

 

To retrieve voicemail from desktop phone

  • Press voicemail key on your desktop phone.
  • Enter your four-digit pin number followed by #

To retrieve voicemail remotely

  • Call your office phone number
  • When voice message starts, press
  • Enter ID (your four-digit extension) followed by #
  • Enter your pin number followed by #

To Retrieve voicemail from web browser (Accessible on campus only)

To change your voicemail greeting

  • Press voicemail key on your desktop phone
  • Enter your four-digit pin number followed by #
  • Press option 4 “Setup Options”
  • Press option 1 to “Record new greeting” and follow prompts.

To Change your recorded name

  • Press voicemail key on your desktop phone
  • Enter your four-digit pin number followed by #
  • Press option 4 “Setup Options”
  • Press option 3 “Preferences”
  • Press option 2 “Record Name” and follow prompts

To Change your pin number

  • Press voicemail key on your desktop phone
  • Enter your four-digit pin number followed by #
  • Press option 4 “Setup Options”
  • Press option 3 “Preferences”
  • Press option 1 “Pin” and follow prompts

Empty voicemail bin. All deleted voicemail messages go to a bin on your voicemail account that needs to be emptied periodically so the voice mailbox doesn’t fill up all the way.


To Empty your voicemail bin

  • Press voicemail key on your desktop phone
  • Enter your four-digit pin number followed by #
  • Press option 3 “Review old Messages”
  • Press option 2 “Delete old Messages”
  • Press option 2 “Voicemail Messages”
  • Press option 1 “Delete Voicemail Messages”